Milwaukee-based Ways to Work provide their loan program through more than 30 social service programs, such as SMCU, nationally. Through Ways to Work, these programs offer their clients access to low-interest financing for vehicles. For many of these clients, reliable transportation can make the difference between having a job and being unemployed. Clients, who are often unqualified with other financing institutions and/or exposed to predatory loan practices, find hope through Ways to Work. Each year Ways to Work affiliates issue more than a thousand loans to low-income families. One of the secrets to the success of the Ways to Work program has to do with information management. Good information management means better information and faster processing, which translates to better quality of service for their clients.

"The RiteTrack platform seems to do a very, very good job of compressing the SQL data and translating it
to the client in a low bandwidth push to the client."
-Ray Koukari III, Networking Engineer Families International/Ways to Work -

Ways to Work started working with Handel in August 2009 and went live on January 1, 2010. RiteTrack allows case managers around the country to enter loan applications into RiteTrack and manage the entire loan process from start to finish. The RiteTrack security model ensures that specific agencies can only see the loans that they process. As such, RiteTrack offers the best of both worlds: A centralized model that makes the loan management process much easier for Ways to Work with a localized security model that protects the client loan data. “With RiteTrack we allow the software to become a program-management tool, rather than just a data-entry tool,” says Wendell Willis, Chief Operating Officer at Ways to Work. Mr. Willis says he has already had sites tell him that RiteTrack is having a positive change on the way that they run their entire program.

Perhaps the most important thing to us is knowing that RiteTrack is allowing more low-income families faster access to reliable transportation, which in turn allows them to increase their earnings. At Handel our focus has always been on helping our customers provide better services to their clients. We are honored to be working with Ways to Work in helping them realize this goal.