The Bureau of Indian Affairs –Rocky Mountain Region was looking for a solution to help them track, document, and guarantee the safety of children within the Native American community, and they chose RiteTrack4 because of its flexibility to work the way they wanted it to and its ability to track and thus expose any potential gaps in their processes. When an individual calls the Bureau concerning the possibility of a child in danger, their information is documented and entered into RiteTrack4 as a referral and the system alerts a case worker to take further action. The alerted case worker reviews the referral, gathers and enters other additional information if needed and initiates an investigation.

The general investigation in RiteTrack4 includes documenting and performing a risk assessment. RiteTrack4 calculates the score for the assessment according to the answers the case worker puts in for each question on the assessment. It then suggests a level of risk for that client. Using the information provided through the investigation, the case worker next completes a decision of action within RiteTrack4. This could range from no action for a case that was unsubstantiated, to a referral to Social Services to provide further help. One of the best features of their system is how easy it is for case managers to pull a RiteTrack4 report at any time to oversee the investigations and decisions in the system and thus to see when any are left uncompleted and become overdue. BIA is required to perform an investigation within 36 hours of every referral and these reports guarantee that all referrals are followed up and documented in a timely fashion. If you would like more information regarding BIA – Rocky Mountain Region’s implementation of RiteTrack4, contact us with questions.