Handel Information Technologies, Inc. has signed a major contract with the State of Arkansas Department of Human Services (DHS), Division of Youth Services (DYS) to re-engineer its information systems. Over the next 8 months, Handel will be implementing its RiteTrack information solution into the operations of Arkansas DYS. Arkansas chose RiteTrack because of its expansive set of features, its flexibility to be customized specifically to DYS’ needs, and its architecture, which is compatible with existing information technology already in place at DYS. RiteTrack will assist DYS and its affiliated providers with a variety of processes including intake and assessment, client management, case management, treatment planning, reporting, billing, and outcome tracking. In addition, in contrast to other human services information systems, RiteTrack extends beyond just client management by incorporating personnel tracking, applicant tracking, and other people processes, which Arkansas DYS will also be able to utilize. “We are very excited to be working with the Arkansas Department of Youth Services. This is the first time that RiteTrack will be deployed on a statewide basis and we are obviously thrilled about it,” says Even Brande, Handel President & CEO. “This will be a tremendous project for Handel because the staff members at DYS truly recognize how they can use RiteTrack to leverage their entire operation, not just their client tracking process. Implementing agency-wide process improvements in Arkansas through the use of RiteTrack will demonstrate how enterprise resource planning (ERP) is no longer just reserved for the corporate world. Government human services agencies can achieve significant operating improvements, as well as cost and time savings by embracing a system like RiteTrack, and I predict that Arkansas DYS will become a role model for other human services agencies in doing so.”

We are excited to announce that Joscelyn Herzberg, who has been busy chasing advanced degrees, first getting a Master's of Science in e.Business at the University of Wyoming (UW), and most recently completing her MBA at UW as well, is done with school and has accepted a full-time position as our new Marketing Director.

Handel Information Technologies, Inc. hosted the very first RiteTrack Administration Training May 15 - 16, 2003 in scenic Saratoga, Wyoming. The seminar included Handel clients from around the country, who had an opportunity to learn about the newest developments in RiteTrack, including the new security structure that allows agencies using RiteTrack to be HIPAA compliant. The beautiful Saratoga Inn in Saratoga, Wyoming, a cozy resort that features its own mineral springs and full service spa, was the location of this training. The training provided participants with knowledge to be able to use all of RiteTrack’s features in the most effective ways for their organization. The training catered to the RiteTrack administrator in each of Handel's clients' organizations, teaching them how to leverage the powerful administrative functions of RiteTrack. Participants also had the opportunity to interact with Handel staff members, and ask any and all of the questions they had about RiteTrack and how to more effectively use it in their organizations.