Many organizations and those working in them feel anxious when starting to evaluate or implement a technology project. This anxiety may center around implementing the new technology and ensuring that the day-to-day users will accept and use the technology. Technology should be selected and implemented to ultimately help improve services and efficiency for the organization.
I hosted a webinar during which I examined common issues that arise when implementing new technology and pointed out four main aspects that every organization should address when trying to help users or organizations embrace technology. It’s an important topic to evaluate when considering a new system.
The webinar provided valuable information that administrators can use to help alleviate any resistance they face. One of the most important points to remember is to involve the users, line staff, data entry specialists, or other integral parties in the implementation process. If administrators can get the staff to buy in and embrace the new technology, then the likelihood of a successful implementation and a positive experience is higher.
I am reminded of a saying “junk in will equal junk out.” Meaning if staff are not entering information into the system as it is designed, then the outcomes will not be what is expected. During the webcast, I provided practical steps every agency can use to overcome resistance to embracing technology and highlighted the benefits of incorporating technology into operations.
Please view the recorded webinar here to learn some practical steps and points that will assist you in embracing and successfully implementing technology in your organization.