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Handel’s Vice President to Facilitate Workshops at NICWA’s 36th Annual Conference

Handel’s Vice President of Sales was selected to speak at the National Indian Child Welfare Association (NICWA) 36th Annual Protecting Our Children National American Indian Conference on Child Abuse and Neglect. This marks the fifth time Casey Bader was chosen to facilitate workshops at NICWA’s annual conference.

His session, “Stop! Hey, What’s that Sound? Everybody Look What’s Going Down,” will examine how to effectively share information about tribal social service programs. Many Tribes have invested in programs to improve services and outcomes, and during this session attendees will see how to get that message out to clients and members after the internal work has been completed. He will highlight principles of marketing and how to apply those principles to Indian Child Welfare, Protective Services, and Foster Care Programs.

Casey Bader has presented at numerous conferences previously including:

  • 2017, 2015, 2014, and 2013 NICWA’s National American Indian Conferences on Child Abuse and Neglect
  • 2017 and 2016 National Indian and Native American Employment and Training Conference (NINAETC)
  • 2017 WIOA Employment and Training Conference
  • 2015 National Tribal Child Support Association Conference
  • 2013 and 2012 United South and Eastern Tribes (USET) Annual Meetings
  • 2013 and 2012 TribalNet Conferences
  • 2013 Affiliated Tribes of Northwest Indians (ATNI) Convention

Casey has over 15 years of experience identifying barriers to evaluating and implementing complex software solutions for social service organizations. Past conference workshop topics have included engaging membership through technology, the White Earth Nation WE CARE service delivery model, and best practices for enterprise-wide software implementations.

Looking for a speaker on topics of Tribes and technology? Casey is available to present at conferences or trainings on a wide variety of topics including program and data integration, enterprise-wide software implementations, systems-of-care, case management models, social services marketing, and digital security and compliance, among others.


PREA: Tracking Gender, Sexual Orientation, and Personal Identification

One of the core focus areas of the Prison Rape Elimination Act (PREA) is the concept that each individual deserves to be protected and that one of the best ways to ensure that is through data collection and management. Handel has built RiteTrack to go beyond simply checking a box to designate a person as a female or male. Included as standard in our juvenile justice software is the ability to track not just a person’s actual gender, but also what they personally identify as and their sexual orientation. All of this information is tracked right on the Face Sheet of a resident in RiteTrack.

PREA requires special protections for intersex and transgender youth in a detention environment. Handel has taken this to heart and has designed, as standard product, functionality to track these data points.

Tracking Gender

There are instances where the labels of female or male simply do not encapsulate the reality of each individual resident. PREA recognized this and has set new requirements for working with intersex residents. RiteTrack has been built to scale to each facility’s unique requirements for tracking the gender of each resident. Below is an example dropdown list with three selection options; female, intersex, and male.

Tracking Gender in RiteTrack


The above image is just to provide an example list of gender options. Each facility may custom design this dropdown list to suit their individual needs with as many options as they desire. What is more, if a facility needs to add an additional option in the future an administrator of the system may add the option through RiteTrack’s Admin Dashboard. The average time it takes to do this is under 30 seconds. This means that RiteTrack users can access very powerful functionality, with high degrees of flexibility, with no system down time.

Tracking Gender Identification

Tracking Gender Identification and Transgender in RiteTrack

PREA defines transgender as, “A person whose gender identity is different from the person’s assigned gender at birth.” While tracking gender is, and will always be, a necessary requirement for juvenile facilities, that physical gender may not be how the resident personally views him or herself. In order to meet this new requirement, RiteTrack has built out additional functionality to track gender identification separately from a person’s physical gender at birth.

Much like the Gender dropdown box, the Gender Identification list may be altered by a facility to encapsulate as many options as is desired. This list can potentially get quite expansive; Facebook currently has 56 gender options. While a juvenile facility may never need to track that many options RiteTrack has been built to scale to that many, just in case.

Tracking Sexual Orientation

Tracking Sexual Orientation in RiteTrack

While tracking sexual orientation is not an explicit requirement in PREA, RiteTrack has been built with the philosophy that we don’t stop at just the minimum requirements. In working with juvenile facilities and other juvenile justice departments we have found that a person’s sexual orientation can have a great impact on how the juvenile interacts with other residents, interacts with staff, and experiences their stay at detention or residential facilities. This dropdown box works exactly like the two discussed previously; the list may be custom managed, added to at any time, and provide the flexibility that each facility deserves to have.

Accessing Advanced Functionality

While tracking data points is a great concept and a requirement that must be fulfilled, Handel believes that what we can then do with that data is much more important. Once users have access to a system that goes beyond check boxes that can only track if a resident is a female or a male and they are given the additional power of having more comprehensive gender choices, the ability to track how a person identifies him or herself, and the option to track sexual orientation we can begin to leverage that information to lead to better outcomes and track legislative requirements in a more robust manner.

Examples of this include PREA’s requirements to limit cross gender searches and viewings and to only allow trained staff the ability to search intersex and transgender youth. Once we track these three data points, it is then possible to build immensely powerful business logic off of those pieces of information and we can begin to, as an example, reduce the incidence of disallowed searches. Additionally, those fields can be paired with other modules in RiteTrack, such as Treatment Planning to be able to provide analytics on how gender, gender identification, and sexual orientation can play into that process.

Data can be powerful. Talk to a Handel Sales Representative or Project Manager today about how we can make your data work for you.

To learn more about the PREA requirements discussed in this post please go to the PREA webpage for Juvenile Facility Standards.


Room Management: Assigning Rooms to Residents

Whether a facility is secure or unsecure, detention center or residential home, being able to quickly and intelligently assign a resident to a room is something that every organization needs to be able to do. RiteTrack not only is able to create a virtual model of your facility’s layout, it also offers users an interface to manage room assignments with ease.

RiteTrack displays a facility’s layout in a tree that is able to be customized to suit each facility’s needs. Sections of this tree can quickly be expanded and collapsed to increase the speed at which users can navigate through the various areas of a facility. RiteTrack provides counts of the number of vacancies for each area and rooms are displayed in different colors to identify them as vacant, not vacant, or closed. Please see the Building Your Custom Facility Layout blog entry for an in-depth discussion of customized room layouts and how it can benefit your facility.

The example shown below displays a resident who has had two separate room assignments during his stay at our demonstration facility. To display the power of RiteTrack’s Room Assignment Module, we are going to temporarily move this resident to a new room, keep his current room assignment open to make sure that his room is not accidentally assigned to another resident, and then close out his temporary room assignment.

As seen below, our example resident, Ben, is assigned to Room 103 in Living Unit 100. However, a co-defendant of Ben’s needs to be housed in that Living Unit during a court hearing and Ben must be moved to another unit. We don’t want to evict Ben from his room, just temporarily move him. This will keep his room from accidentally getting assigned to another resident while he is temporarily placed in another area of the facility.

Room Assignments for Resident

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A simple click of the Green Plus Sign button will add a record and navigate us to our Room Assignment Tree. By clicking on the arrow next to Living Unit 300 we can quickly see what rooms are available in that area of the facility.

Creating a Room Assignment for a Resident

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As can be seen at a quick glance, there are 10 rooms in Living Unit 300, only one of which is currently occupied. RiteTrack automatically populated the current date and time into the Start Date for the new room assignment to assist in speeding up data entry. This date, however, may be changed if the information needs to be back dated. All the user must do to complete the new room assignment is click the save icon and the room assignment is added to the previous list of entries for this resident.

Updated Room Assignments for Resident

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Notice, this resident currently has two open room assignments. The new room assignment information will be reflected automatically on RiteTrack’s reports and the original room assignment will be preserved. Once our temporary room assignment is completed, all we need do is enter an End Date for Ben’s temporary room assignment in Living Unit 300 and Room 301 will become available again for another resident.

Closing a Room Assignment for Resident

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RiteTrack provides flexible data entry to users in an environment that is fast and intuitive to use, yet maintains the strict data integrity that is required by juvenile facilities. Handel designed RiteTrack with the philosophy that the tasks that must be done every day by users should be made easier, not more difficult, by the software that they use. We designed the Room Assignment Module around that philosophy. Ask for a demo today to see just how easy and intuitive it is.


Building Your Custom Facility Layout

In our more than a decade-and-a-half of experience in the juvenile justice field, we have found many, many pieces of our software can be used with no modification whatsoever for every facility we work with. However, there is one piece that always seems to require customization. Each facility has its own unique layout and its own individual room configuration. As anybody who has worked on a software implementation can attest to, customization means an increase in scope and cost.

If each facility requires a custom room assignment module in its facility management software and custom software development leads to higher costs then the inevitable conclusion has been that this type of software is either expensive or impossible to obtain. So, the question for any organization historically has been which do you sacrifice? Your budget… or your software functionality?

Fortunately, at Handel we strive to provide standard solutions in order to reduce the cost of our product and the ever present risk of scope creep. We have worked to develop a system that is flexible enough to adapt to any facility, big or small, yet retain enough standard functionality to maintain the rigid standards required by juvenile justice facilities.

We have accomplished this with our innovative Facility Layout Management Tool. Below is an example facility that is split into separate living units.

Facility Layout Tree

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Each facility starts with its own “Base Building Unit”. Whether your facility is separated into pods, living units, wings, or buildings Ritetrack can take that verbiage and begin a virtual construction of your facility. Each of these Base Building Units may then be broken down into sub-units.

Expanded Facility Layout Tree

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In this example, Living Units are broken down into Rooms. However, your facility may use different terminology. As with the Base Building Units, sub-units may also be altered at the click of a button to match the existing terminology used in your current facility. In turn, each sub-unit may itself be broken down into more granular units if needed.

Additionally, different areas of a facility may have different layout configurations. For example, a standard living unit may be broken into separate wings while a supervision or medical unit may consist of a single area with beds. RiteTrack’s innovative functionality can build out these distinct layouts with no additional customization.

This flexible yet elegant design allows another powerful piece of functionality for users of the system. At a glance a RiteTrack user can see exactly what vacancies exist in the facility. In the second image Living Unit 100 is displayed with 8 rooms, each of which can hold one resident. Rooms displayed in blue are vacant and thus have one vacancy. Rooms displayed in purple currently have a resident assigned to them and thus have no vacancy in this example. Rooms displayed in black are closed rooms and are not able to house a resident. As we can see, at a quick glance, there are six vacant rooms in Living Unit 100, one room is occupied, and the last is closed and not able to house a resident. This logic is maintained for the entire facility layout and, as seen in the first image, can be scanned quickly by a RiteTrack user.

RiteTrack can utilize your current terminology, construct your facility in a virtual environment, and provide an overview of room vacancies at a quick glance. This is just the tip of the iceberg of room assignment functionality; there simply is too much to cover in one article. Future blog posts will cover how to assign rooms, how to close rooms to occupancy, and even manage multiple room assignments for a resident.

There is, however, one more piece of good news for organizations making the upgrade to RiteTrack. The Project Management and Development staff at Handel will oversee the virtual construction of your facility as part of our standard deployment process. This layout will be tested, verified, and users will be trained extensively in its functionality prior to the launch of your solution. From the very first moment of use your RiteTrack system will deliver this powerful functionality to your users.

Nobody wants to make the choice between blowing a budget and sacrificing quality. RiteTrack offers a way to avoid that dilemma. Ask to see a demonstration of our Facility Management software today.


Managing Visitation and Calls In Your Facility

Included, as standard functionality, in all RiteTrack Juvenile Justice Facility Management systems is the newly upgraded Visitation Module. This module not only tracks when a resident has a visit or a call from a friend or family member, it will also help prevent unapproved calls or visits from happening. RiteTrack provides this advanced functionality by first mandating that an individual receive approval prior to a visitation or call event. All requests for approval to call and visit are stored in a single location on every admission account to provide a single view for staff members to be able to add, update, and view information for that record. Consolidating this information is intended not only to save time and increase productivity, but also to make it easy for users to quickly determine whether an individual is allowed to have contact with a resident to prevent unapproved visits. Below is a view of our Visitation Approval screen.

Approving Visitors

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The example above displays a resident who has had two individuals request approval to visit or call during their admission. In addition to tracking names and approval statuses, RiteTrack also tracks the duration of the approval, as well as a comments section to provide users with additional information or alerts about potential visitors or callers. As seen above, Ben, our example resident, only has one person who is allowed to call. RiteTrack uses this information in the Calls screen to filter only those people who are allowed to call the resident.

Tracking Callers to Residents

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The functionality of Visitation Module is to help users screen calls and only allow approved callers to have contact with the resident. Only one caller has the approval to talk to the resident so only that person’s name is able to be selected from the dropdown menu. This functionality is designed to add one additional level of security for contact with a resident. Likewise, all visits a resident receives are tracked ona separate screen. Our example resident has no current approved visitors. As expected, this means that no name is selectable in the dropdown list to help users easily identify that a visit should not be allowed.

RiteTrack double checks to make sure unapproved visitors can't visit a resident

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However, if a visitor has been approved and that information needs to updated, RiteTrack accomplishes the change in a matter of seconds. All a user must do is approve the correct person, as seen below.

Update Visitation Approval

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And then the visitation record may be added.

Add Visit to Resident

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RiteTrack provides advanced functionality without creating a large additional workload for users. Many systems have sacrificed either functionality or ease of use to accomplish the other. Handel has provided a way to achieve both. Users provide above and beyond service for their residents; Handel believes facility management software should provide above and beyond service for users.


Reaching Your Clients: The Importance of Address Verification

Often one of the most frustrating experiences a user of enterprise software can have is the inability to track address information in a consistent and reliable way. This arises mostly due to the fact that most software systems don’t verify address information, which leaves the formatting of an address up to each individual user. This “free form” system of entering data can seem to make a system more flexible, but in reality it creates a large amount of unusable data.

To provide an illustration, below are some examples of the issues that we have run into in our data conversions when organizations upgrade to RiteTrack:

  • Incomplete, invalid, or missing zip codes
  • Street address with no street name
  • Descriptive text that is not an address such as ‘Incarcerated’, ‘Unknown’, or, my personal favorite, ‘I Do Not Know’

All of these issues lead to one common problem; addresses in most databases cannot be readily trusted to be accurate. During data conversions from legacy systems to RiteTrack, we often identify that up to 50% of addresses that were entered into an outdated system are incomplete, inaccurate, or not even an address. Luckily, there is one common solution to solve this problem. That answer is address verification.

RiteTrack utilizes the power of Google Maps to verify addresses, help complete missing information, and keep consistent formatting in the addresses that users track. This single solution, using Google’s API, leads to more accurate reporting, reduced data entry time, and, most importantly, a database that can be trusted.

What is more, by using Google Maps, RiteTrack also can provide all of the advanced functionality that users have come to expect from technology in other areas of their lives. If a person’s personal cell phone can provide them directions to their destination, then surely an enterprise software solution should be able to. Sadly, most systems don’t. When we developed RiteTrack we set out to change that. Below are a series of screenshots to show how easy it is to use our advanced address functionality to provide an unprecedented user experience.

Even with a poorly formatted address, as seen below, RiteTrack is able to make suggestions about the addresses that closely match a search.

Address Search

Using the incomplete and poorly formatted address above, RiteTrack identifies potential addresses that have been verified as actually existing.

Address Search Results

With a single click of a button a user can select the correct address, which will also be correctly formatted automatically for users. The data validation that was once was impossible in older systems takes two clicks in RiteTrack.

What is more, with a single click RiteTrack can access a Google Maps search of the address in a separate browser tab and users instantly have access to the power and functionality of Google’s software. No retyping the address; no copy and paste; it just works.


By being able to access Google Maps from inside of RiteTrack, users can not only view a map and a street view of a location, but can also get directions there, export those directions to their smart phones and other devices, or use any of Google’s other functionality. The power that users have come to expect from their personal devices can now also be brought to their offices. Handel believes that if your smart phone can do it, your enterprise software should as well.