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Scotts Valley Tribal TANF Partners with Handel for New Tribal TANF System
/in Handel News, News, TANF Reporting, Tribal Government, Tribal TANF /by Tracey RosenlundThe Scotts Valley Band of Pomo Indians Tribal TANF Program went live on a new RiteTrack TANF system on January 30, 2017. The Program contracted with Handel for the new system in November of 2016 and the fast execution of the contract speaks to Handel’s ability to quickly implement an enterprise-level information management system that manages a large amount of tribal TANF cases for multiple counties.
Their new RiteTrack Tribal TANF solution contains functionality specific to California Tribal TANF requirements, and Handel completed a data conversion for the program as well. Handel has standard data conversion tools and uses these when possible to convert existing data from legacy systems.
The Scotts Valley Tribal TANF Program and Handel enjoy a close working relationship, which contributes to creating the best possible solution for the Program and helping it better serve its clients.
The Scotts Valley Band of Pomo Indians is the Health and Human Services (HHS) Administration for Children and Families (ACF) designated social services provider for Contra Costa County and provides assistance under the Tribal TANF program to all eligible Native American Families residing in the county. The Program also serves enrolled members of the Scotts Valley Band of Pomo Indians who reside in Sonoma, Lake and Mendocino Counties and Big Valley Tribal Members residing on and off Big Valley Rancheria.
The mission of Scotts Valley Tribal TANF program is to provide culturally relevant social services with the goal of encouraging the formation and maintenance of healthy and self-sufficient Native American families, supporting the preservation of two-parent households, inspiring individual growth, and preserving positive cultural traditions within our Native American Communities.
Handel specializes in creating the best possible software solutions for American Indian service agencies. RiteTrack is software for tribal, state and county government. RiteTrack serves tribal nations throughout the country in nearly every tribal department. With the experience and accountability that Handel offers, RiteTrack is the trusted information solution that tribal social services can rely on.
Reaching Your Clients: The Importance of Address Verification
/in Child Protective Services, Enrollment, Indian Child Welfare, Juvenile Detention, Juvenile Facilities, Juvenile Justice, TANF Reporting, Training, Tribal Court, Tribal Government, Tribal TANF, Tribal Treatment Services /by Ben McKayOften one of the most frustrating experiences a user of enterprise software can have is the inability to track address information in a consistent and reliable way. This arises mostly due to the fact that most software systems don’t verify address information, which leaves the formatting of an address up to each individual user. This “free form” system of entering data can seem to make a system more flexible, but in reality it creates a large amount of unusable data.
To provide an illustration, below are some examples of the issues that we have run into in our data conversions when organizations upgrade to RiteTrack:
- Incomplete, invalid, or missing zip codes
- Street address with no street name
- Descriptive text that is not an address such as ‘Incarcerated’, ‘Unknown’, or, my personal favorite, ‘I Do Not Know’
All of these issues lead to one common problem; addresses in most databases cannot be readily trusted to be accurate. During data conversions from legacy systems to RiteTrack, we often identify that up to 50% of addresses that were entered into an outdated system are incomplete, inaccurate, or not even an address. Luckily, there is one common solution to solve this problem. That answer is address verification.
RiteTrack utilizes the power of Google Maps to verify addresses, help complete missing information, and keep consistent formatting in the addresses that users track. This single solution, using Google’s API, leads to more accurate reporting, reduced data entry time, and, most importantly, a database that can be trusted.
What is more, by using Google Maps, RiteTrack also can provide all of the advanced functionality that users have come to expect from technology in other areas of their lives. If a person’s personal cell phone can provide them directions to their destination, then surely an enterprise software solution should be able to. Sadly, most systems don’t. When we developed RiteTrack we set out to change that. Below are a series of screenshots to show how easy it is to use our advanced address functionality to provide an unprecedented user experience.
Even with a poorly formatted address, as seen below, RiteTrack is able to make suggestions about the addresses that closely match a search.
Using the incomplete and poorly formatted address above, RiteTrack identifies potential addresses that have been verified as actually existing.
With a single click of a button a user can select the correct address, which will also be correctly formatted automatically for users. The data validation that was once was impossible in older systems takes two clicks in RiteTrack.
What is more, with a single click RiteTrack can access a Google Maps search of the address in a separate browser tab and users instantly have access to the power and functionality of Google’s software. No retyping the address; no copy and paste; it just works.
By being able to access Google Maps from inside of RiteTrack, users can not only view a map and a street view of a location, but can also get directions there, export those directions to their smart phones and other devices, or use any of Google’s other functionality. The power that users have come to expect from their personal devices can now also be brought to their offices. Handel believes that if your smart phone can do it, your enterprise software should as well.
Handel IT is the creator of RiteTrack, a web-based information management software used by human services programs throughout the country. It provides the primary means for thousands of caseworkers, administrators, and other professionals to manage their clients and caseloads.
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