Juvenile justice related blogs

Building Your Custom Facility Layout

In our more than a decade-and-a-half of experience in the juvenile justice field, we have found many, many pieces of our software can be used with no modification whatsoever for every facility we work with. However, there is one piece that always seems to require customization. Each facility has its own unique layout and its own individual room configuration. As anybody who has worked on a software implementation can attest to, customization means an increase in scope and cost.

If each facility requires a custom room assignment module in its facility management software and custom software development leads to higher costs then the inevitable conclusion has been that this type of software is either expensive or impossible to obtain. So, the question for any organization historically has been which do you sacrifice? Your budget… or your software functionality?

Fortunately, at Handel we strive to provide standard solutions in order to reduce the cost of our product and the ever present risk of scope creep. We have worked to develop a system that is flexible enough to adapt to any facility, big or small, yet retain enough standard functionality to maintain the rigid standards required by juvenile justice facilities.

We have accomplished this with our innovative Facility Layout Management Tool. Below is an example facility that is split into separate living units.

Facility Layout Tree

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Each facility starts with its own “Base Building Unit”. Whether your facility is separated into pods, living units, wings, or buildings Ritetrack can take that verbiage and begin a virtual construction of your facility. Each of these Base Building Units may then be broken down into sub-units.

Expanded Facility Layout Tree

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In this example, Living Units are broken down into Rooms. However, your facility may use different terminology. As with the Base Building Units, sub-units may also be altered at the click of a button to match the existing terminology used in your current facility. In turn, each sub-unit may itself be broken down into more granular units if needed.

Additionally, different areas of a facility may have different layout configurations. For example, a standard living unit may be broken into separate wings while a supervision or medical unit may consist of a single area with beds. RiteTrack’s innovative functionality can build out these distinct layouts with no additional customization.

This flexible yet elegant design allows another powerful piece of functionality for users of the system. At a glance a RiteTrack user can see exactly what vacancies exist in the facility. In the second image Living Unit 100 is displayed with 8 rooms, each of which can hold one resident. Rooms displayed in blue are vacant and thus have one vacancy. Rooms displayed in purple currently have a resident assigned to them and thus have no vacancy in this example. Rooms displayed in black are closed rooms and are not able to house a resident. As we can see, at a quick glance, there are six vacant rooms in Living Unit 100, one room is occupied, and the last is closed and not able to house a resident. This logic is maintained for the entire facility layout and, as seen in the first image, can be scanned quickly by a RiteTrack user.

RiteTrack can utilize your current terminology, construct your facility in a virtual environment, and provide an overview of room vacancies at a quick glance. This is just the tip of the iceberg of room assignment functionality; there simply is too much to cover in one article. Future blog posts will cover how to assign rooms, how to close rooms to occupancy, and even manage multiple room assignments for a resident.

There is, however, one more piece of good news for organizations making the upgrade to RiteTrack. The Project Management and Development staff at Handel will oversee the virtual construction of your facility as part of our standard deployment process. This layout will be tested, verified, and users will be trained extensively in its functionality prior to the launch of your solution. From the very first moment of use your RiteTrack system will deliver this powerful functionality to your users.

Nobody wants to make the choice between blowing a budget and sacrificing quality. RiteTrack offers a way to avoid that dilemma. Ask to see a demonstration of our Facility Management software today.

Managing Visitation and Calls In Your Facility

Included, as standard functionality, in all RiteTrack Juvenile Justice Facility Management systems is the newly upgraded Visitation Module. This module not only tracks when a resident has a visit or a call from a friend or family member, it will also help prevent unapproved calls or visits from happening. RiteTrack provides this advanced functionality by first mandating that an individual receive approval prior to a visitation or call event. All requests for approval to call and visit are stored in a single location on every admission account to provide a single view for staff members to be able to add, update, and view information for that record. Consolidating this information is intended not only to save time and increase productivity, but also to make it easy for users to quickly determine whether an individual is allowed to have contact with a resident to prevent unapproved visits. Below is a view of our Visitation Approval screen.

Approving Visitors

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The example above displays a resident who has had two individuals request approval to visit or call during their admission. In addition to tracking names and approval statuses, RiteTrack also tracks the duration of the approval, as well as a comments section to provide users with additional information or alerts about potential visitors or callers. As seen above, Ben, our example resident, only has one person who is allowed to call. RiteTrack uses this information in the Calls screen to filter only those people who are allowed to call the resident.

Tracking Callers to Residents

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The functionality of Visitation Module is to help users screen calls and only allow approved callers to have contact with the resident. Only one caller has the approval to talk to the resident so only that person’s name is able to be selected from the dropdown menu. This functionality is designed to add one additional level of security for contact with a resident. Likewise, all visits a resident receives are tracked ona separate screen. Our example resident has no current approved visitors. As expected, this means that no name is selectable in the dropdown list to help users easily identify that a visit should not be allowed.

RiteTrack double checks to make sure unapproved visitors can't visit a resident

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However, if a visitor has been approved and that information needs to updated, RiteTrack accomplishes the change in a matter of seconds. All a user must do is approve the correct person, as seen below.

Update Visitation Approval

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And then the visitation record may be added.

Add Visit to Resident

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RiteTrack provides advanced functionality without creating a large additional workload for users. Many systems have sacrificed either functionality or ease of use to accomplish the other. Handel has provided a way to achieve both. Users provide above and beyond service for their residents; Handel believes facility management software should provide above and beyond service for users.

Reaching Your Clients: The Importance of Address Verification

Often one of the most frustrating experiences a user of enterprise software can have is the inability to track address information in a consistent and reliable way. This arises mostly due to the fact that most software systems don’t verify address information, which leaves the formatting of an address up to each individual user. This “free form” system of entering data can seem to make a system more flexible, but in reality it creates a large amount of unusable data.

To provide an illustration, below are some examples of the issues that we have run into in our data conversions when organizations upgrade to RiteTrack:

  • Incomplete, invalid, or missing zip codes
  • Street address with no street name
  • Descriptive text that is not an address such as ‘Incarcerated’, ‘Unknown’, or, my personal favorite, ‘I Do Not Know’

All of these issues lead to one common problem; addresses in most databases cannot be readily trusted to be accurate. During data conversions from legacy systems to RiteTrack, we often identify that up to 50% of addresses that were entered into an outdated system are incomplete, inaccurate, or not even an address. Luckily, there is one common solution to solve this problem. That answer is address verification.

RiteTrack utilizes the power of Google Maps to verify addresses, help complete missing information, and keep consistent formatting in the addresses that users track. This single solution, using Google’s API, leads to more accurate reporting, reduced data entry time, and, most importantly, a database that can be trusted.

What is more, by using Google Maps, RiteTrack also can provide all of the advanced functionality that users have come to expect from technology in other areas of their lives. If a person’s personal cell phone can provide them directions to their destination, then surely an enterprise software solution should be able to. Sadly, most systems don’t. When we developed RiteTrack we set out to change that. Below are a series of screenshots to show how easy it is to use our advanced address functionality to provide an unprecedented user experience.

Even with a poorly formatted address, as seen below, RiteTrack is able to make suggestions about the addresses that closely match a search.

Address Search

Using the incomplete and poorly formatted address above, RiteTrack identifies potential addresses that have been verified as actually existing.

Address Search Results

With a single click of a button a user can select the correct address, which will also be correctly formatted automatically for users. The data validation that was once was impossible in older systems takes two clicks in RiteTrack.

What is more, with a single click RiteTrack can access a Google Maps search of the address in a separate browser tab and users instantly have access to the power and functionality of Google’s software. No retyping the address; no copy and paste; it just works.

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By being able to access Google Maps from inside of RiteTrack, users can not only view a map and a street view of a location, but can also get directions there, export those directions to their smart phones and other devices, or use any of Google’s other functionality. The power that users have come to expect from their personal devices can now also be brought to their offices. Handel believes that if your smart phone can do it, your enterprise software should as well.

OJJDP’s Tribal Youth Training and Technical Assistance Center Offers New Online Course “Developing and Revising Juvenile Codes”

The center’s new course will help individuals develop effective and sustainable programs for reducing juvenile crimes and increasing youth potential in tribal communities.

 

Natrona County, Wyoming, Embraces Single Point of Entry Model and RiteTrack

Over the past year Handel has been working with Natrona County, Wyoming on implementing RiteTrack for managing juvenile justice cases. This project is a pilot of a potential statewide RiteTrack implementation in Wyoming. Through this project we have learned about the Single Point of Entry model which, by Wyoming State Statue, states that every citation issued to a juvenile within a county of Wyoming shall be provided to the County and Prosecuting Attorney before that citation is filed in any court. This statute provides a “single point of entry” for juveniles. The law went into effect July 2011. However, Natrona County have had a Single Point of Entry model in place since the recommendations first came out in 2009 according to Amy Dorman who is the RiteTrack project manager for Natrona County.

When a resident of Natrona County under the age of 18, or over 18 but still enrolled in high school, is charged with a violation of the law, the county attorney reviews the juvenile and their violation with the single point of entry committee.  The committee meets every Wednesday and consists of representatives from the district attorney’s office, Wyoming Department of Family Services, the Natrona County School District, Youth Diversion Program, Natrona County Sheriff’s Office, and the treatment providers. Meetings typically last 60-90 minutes during which on average 10-15 new citations are discussed. Upon a preliminary review of the juvenile and his record, a recommendation is made whether to refer the juvenile to a diversion program. If this preliminary review shows that the juvenile is not suitable for the diversion program, recommendations are made that the citation be filed in a court of jurisdiction within the county.

“RiteTrack is a critical part of the weekly single point of entry meeting” says Dorman. “We hook up a laptop or one of our recently acquired Microsoft Surface tablets to a projector so that all the participants immediately can get the big picture on the client and their family. With all the RiteTrack information at our fingertips and representatives from all the key stakeholders in the room it becomes much easier to assess the right path for each individual youth.”

Dorman believes that having RiteTrack as the central juvenile justice case management software in Natrona County helps reduce errors, expedites processing time, and results in better outcomes for the youth served. “RiteTrack is no longer just at someone’s desk. The other day I was visiting a high school and the principal was asking about a youth. Immediately I was able to pull the data up on our Surface tablet and give the principal the information requested.” Dorman also explains that they use RiteTrack in the courtroom where they can enter adjudications in real-time. The Natrona County Juvenile Detention Center uses RiteTrack to manage all processes from intake through discharge.

“Ultimately, having a single point of entry program along with RiteTrack helps keep more kids out of detention and shorten times for those who are there.” says Dorman.

Minnesota County Secures Path to Improved Data Collection and Reporting Software Solution for Juvenile Facilities

Ramsey County, Minn. has partnered with Handel Information Technologies to implement a RiteTrack juvenile justice software solution to manage its juvenile detention and residential facilities.

The facilities using the powerful, new solution will be the Juvenile Detention Center and the Boys Totem Town.

“RiteTrack is capable of tracking the required data in a juvenile detention environment but also includes all of the functionality that the County’s residential facility needs for case and treatment planning,” said Dan Merth, Project Manager at Ramsey County Corrections Department.

Handel’s project manager said system planning and development is expected to last six-nine months with a flexible implementation timeframe of early 2015. “RiteTrack is designed well for projects where multiple facilities or departments are looking to merge their information sharing needs into one system. Through our proven track record with system design, data migration, and business and systems analysis even complex projects such as Ramsey County’s are launched and implemented quickly.”

RiteTrack will replace multiple systems; a legacy system which was created in an old programming language for the JDC which is no longer supported and a custom-built solution for the treatment facility.

The Mental Health and Juvenile Justice Collaborative for Change Web site says, “Providers rightfully tend to focus on meeting the needs of youth and families, but may fail to recognize the value of data collection and analysis. …In an environment in which demonstrating outcomes is critical, this oversight might be counterproductive.”

“The new RiteTrack system will generate real-time reports and notifications for case workers, administrators and stakeholders. The data collection and reporting capabilities will give the County high-quality information to produce client outcome information,” said Handel’s President Even Brande.

Ramsey County’s juvenile services provide “a structured and positive environment for the development of responsible youth with assistance from community partnerships and services within [the] County.”

RiteTrack, a Web-based juvenile justice software solution, tracks everything in juvenile diversion, detention, corrections and treatment cases from client demographics to treatment plans. This solution is designed to be the single point-of-entry into juvenile-serving agencies. As a youth enters a system, client information is entered into only one place.

Handel creates RiteTrack, a software solution used by juvenile service programs in state and county governments.

Natrona County DA and Juvenile Detention Center Implements New RiteTrack Solution

Handel implemented a new RiteTrack system for the Natrona County Juvenile Detention Center on May 13.

The newly implemented, juvenile detention case management solution contains functionality for case management, document management, case notes and a wide variety of reporting features. The RiteTrack system replaced the center’s previous paper-based tracking system.

In Natrona County various organizations work together to provide juveniles in need with services. These include community groups, the school district, district attorney’s office, Wyoming Department of Family Services, Department of Corrections, Sheriff’s Office, City of Casper Police, and the Juvenile Detention Center.

The local Project Manager, Amy Dorman, said “RiteTrack has allowed us to view information on the juvenile as a whole including family history, school history, legal background, jail admissions and any assigned groups. It takes time to assess what is really right for a youth.”

The RiteTrack juvenile module met the vast majority of the JDC’s needs right out of the box without much configuration work.

Handel Project Manager Ben McKay said, “The reporting feature in RiteTrack includes custom reports about daily case loads, client populations, client demographics, censuses and one for an attorney in the District Attorney’s office. The ability to collaborate between the JDC’s and DA’s offices is paramount, because the DA does client intake for the JDC.”

RiteTrack is a software solution used by human services programs throughout state, and county governments. It provides the primary means for caseworkers, administrators, and other professionals to manage clients and caseloads.

Stewards of Change Provides Hope for Interoperability in Human Services and Beyond

Since starting Handel IT in 1997 I have seen a growing demand for information sharing between different entities with which our customers interact. Whether it is a juvenile intervention program that needs information from the judicial system, or a school or a tribe who needs to share enrollment data with their social services department; the trends are clear. Our customers believe that interoperability is a key ingredient for providing better services to the clients that they serve, for giving their employees better tools, and for creating better results overall for all stakeholders. Over the past 15 years we have seen major advancements in information technologies, and with that, a growing group of people are supporting the concept of inter-agency information sharing. One has to look no further than to the most popular social media sites to realize the benefits of information sharing (of course, one also has to look no further than some of these sites to see some of the potential caution one has to take with regards to information sharing). Today, technology is no longer a barrier to interoperability. Over the past several years I have come to learn that the biggest barriers to interoperability come from government regulations, politics, and just people in general who are adverse to the concept of sharing “their” data.

Handel_Interoperability_Vision_Juvenile_Justice

Handel’s view of information what an information sharing scenario may look like in a juvenile justice program.

With this mindset, it was a great experience and a great honor as well, to be invited to the 2012 Stewards of Change Conference at the Johns Hopkins University in Baltimore, Maryland. This year the 7th Stewards of Change Conference was titled “From Field to Fed III: Advancing Health and Human Service Interoperability Amid the Challenges and Opportunities of Healthcare Reform.” The roughly 100 invite-only attendees represented Federal Government, State Government, County Government, and Industry. Being a part of this three-day symposium gave me a whole new outlook on how far we have come in changing interoperability in human services from a dream to a reality. Videos and commentary about the conference are accessible on the Stewards of Change Web Site. Perhaps one of the highlights for me was the ability to hear how motivated some of the key players across Federal and State Government are to make this happen. In opening remarks, George Sheldon, Assistant Secretary for Administration for Children and Families, commented on the need for creating common eligibility determination systems across programs such as SNAP, Medicaid, and TANF. His sentiment is that it is ultimately about serving the client better and by connecting systems we can accomplish just that. We have already removed the technology barriers. Now we need to remove what Sheldon refers to as “mindset” barriers. We need to move from a mindset of “my information” to “our information.”  Mr. Sheldon’s comments resonated from other attendees, State CIOs, heads of State Health and Human Services, and other key players throughout the conference. It was truly refreshing to discover that these groups of key decision makers are getting behind an initiative that has been a fundamental belief here at Handel for many years.

Upon return from Stewards of Change conference, it is even clearer to me where we are moving, and how Handel and our RiteTrack platform is aligned for where the industry is moving. One thing is certain:  Information sharing and interoperability between different departments is going to be a reality of our future. Number one, because we owe it to our clients in order to provide the best possible services. Number two, because the world is coming to expect this from us. Our clients can share their vacation video on YouTube, their photos on Facebook, but their social workers can’t get access to their education records. As one conference attendee put it, “My credit card company knows more about me than I know about the clients I am supposed to serve.”

While we don’t have a completely clear picture to what the future may hold when it comes to sharing information, we have a few ideas of what it may entail. Two ideas seem to prevail. One is the concept of a common client index, or a common person registry. The other is the concept of web-based client portals. These concepts are familiar to RiteTrack customers. For many years now RiteTrack has been grounded in the philosophy of a “hub and spoke” model, where the “hub” represents a common client index. In a tribe this is the enrollment system which tracks all members enrolled in the tribe. To get services from the tribe, a person typically (but not always) has to be enrolled in the tribe. The various “spokes” represent the different services that the tribe offers, whether TANF, General Assistance, Indian Child Welfare, or other programs. While the central enrollment data (basically client demographics and contact data) may be shared across programs, the data specific to a particular program (i.e., TANF) is not shared unless a specific request for sharing is made. The concept of a client or citizen portal is one which we have experimented with and the one we are currently doing for a few of our customers. We are convinced that the concept of accessing your own data inside a RiteTrack system will become (someday soon) as common as checking your bank account online. Why shouldn’t our clients be able to review their service history, see what programs they are eligible for, complete assessments, and see their service utilization online?

I remain confident that in the coming years, we will overcome the current obstacles to information sharing. Here at Handel we are excited to be part of driving the change. If you would like to discuss interoperability and information sharing, please do not hesitate to contact me.. Perhaps one of the highlights for me was the ability to hear how motivated some of the key players across Federal and State Government are to make this happen. In opening remarks, George Sheldon, Assistant Secretary for Administration for Children and Families, commented on the need for creating common eligibility determination systems across programs such as SNAP, Medicaid, and TANF. His sentiment is that it is ultimately about serving the client better and by connecting systems we can accomplish just that. We have already removed the technology barriers. Now we need to remove what Sheldon refers to as “mindset” barriers. We need to move from a mindset of “my information” to “our information.”  Mr. Sheldon’s comments resonated from other attendees, State CIOs, heads of State Health and Human Services, and other key players throughout the conference. It was truly refreshing to discover that these groups of key decision makers are getting behind an initiative that has been a fundamental belief here at Handel for many years.

 

Washington County Juvenile Detention Center Discusses Benefits of RiteTrack

The Washington County Juvenile Detention Center, probation office and juvenile court work directly with youth who have been charged or sentenced for violating the law in Washington and Madison counties in Arkansas.

Essential information about offenders and services are often difficult to track on paper or with database software, but in order to distribute services to its facilities and provide rehabilitative programming for its residents, that data needs to be accurate and easily accessible.

The Washington County JDC and probation office found that its old database system and many other industry solutions provided the ability to combine and catalogue information from various paper sources and offered some reporting capabilities. However, the information in the database itself could not be shared between the JDC, the court and the probation office within the juvenile detention system. Meanwhile, the court and probation offices were operating without any software information management system and tracked everything on paper. The old database system also was not effective for repeat offenders because it created a duplicate client record for each repeated offense.

When Washington County began looking for a better software solution, it discovered RiteTrack. This solution provided the centralized database with a key benefit: the capability to share client information between offices without sharing sensitive case information. With RiteTrack the JDC, probation office (including prosecutors and public defenders), and court can all enter a new offender into RiteTrack and the other offices can then access the record of that offender.RiteTrack’s security parameters restrict case data viewing, but allow for client information sharing between departments. Therefore, all updates to the offender’s record made by an office are subsequently updated across all the departments.

Specific functionality of RiteTrack which is used by the probation and court side includes management of:

  • Court dockets
  • Family In Need of Services (FINS)
  • Dependent and neglect
  • Meetings and hearings
  • Criminal cases
  • Private cases
  • Interstate compact
The JDC tracks and manages:
  • Check-in
  • Intake and background
  • Room assignment
  • Social worker recommendations
  • Observations

Now with consistent information for each offender throughout the system, all the offices are experiencing better information. This has increased productivity within each office and case processing has become more efficient as well.

The Washington County JDC is a multi-bed holding facility for both clients who have been sentenced and those waiting to be sentenced, but it also provides fee-based holding services for surrounding Arkansas counties.

Juvenile systems across the country can benefit from a RiteTrack solution. This offering is configured to meet any office or department’s specific information management needs. With better information management, juvenile facilities can offer more efficient services to their clients and can increase record reliability across departments and offices. Handel Information Technologies, the maker of RiteTrack, has 15 years of experience in providing software solutions to the juvenile justice field.

Arkansas Division of Youth Services

The State of Arkansas Division of Youth Services (DYS) is using RiteTrack statewide throughout its operations and to manage a network of its service providers throughout the state.  This is a multi-agency deployment of RiteTrack where DYS and its service providers around the state connect into RiteTrack over the internet to enter service, placement, transport and billing data.  RiteTrack data resides centrally in DYS’ central office, but via the internet, providers can access from different locations around the state.  DYS staff uses RiteTrack primarily to track billing related to its eight service providers, as well as to track the placement of the children it helps.  RiteTrack also helps DYS with its incident investigations/reports, interstate travel compacts and more. In addition to the multitude of functionality, much of which was custom built for DYS, part of this project also entailed a significant amount of data conversion from DYS’ prior Juvenile Tracking System into RiteTrack.

Handel IT is the creator of RiteTrack, a web-based case management platform used by human services agencies nationwide. Thousands of professionals rely on RiteTrack to manage clients, track cases, and improve outcomes.

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