Job Description

Handel IT is a leading developer of RiteTrack, a secure, web-based case management system designed to help tribes, counties, and states streamline their social service and judicial programs. RiteTrack centralizes data, processes, and reporting into a single, easy-to-use platform.

The Project Manager serves as a primary point of contact for both new and existing customers, helping guide projects from requirements and implementation through training and ongoing support. This role requires strong communication, organization, and technical problem-solving skills, as well as the ability to manage multiple customer needs and projects simultaneously.

The scope and schedule of the position may vary based on business needs and the experience and availability of the selected candidate.

Key Responsibilities

• Communicate with customers via email, phone, video conferencing, and in person.
• Coordinate internal and external communication related to the implementation and ongoing use of RiteTrack.
• Gather and document customer requirements and create project design documentation.
• Manage project timelines, priorities, deliverables, and customer expectations.
• Assist with technical aspects of projects, including report design, configuration of dropdown lists, workflows, and other system customizations.
• Train customers on the use of RiteTrack.
• Provide ongoing customer support and guidance.
• Collaborate with Handel IT team members to identify

Some travel within the United States is required to support customer projects, training, and other project-related activities. Travel varies depending on project needs but has historically averaged approximately 5-10 business days per year.

Qualifications

Associate degree or higher

Excellent written and verbal communication skills

Strong technical skills and aptitude

Strong organizational and time-management skills

Experience with project management

Experience with SQL and general knowledge of relational databases is preferred

Experience with enterprise-level software applications is preferred

Compensation, Benefits & Work Arrangement

Compensation will be competitive and based on experience, qualifications, and the scope of the position.

For candidates located in or near Laramie, Wyoming, the position may be structured as a hybrid role with a combination of in-office and remote work. For the right candidate located outside the Laramie area, a fully remote arrangement may be considered.

Depending on position status and eligibility, Handel IT offers a variety of benefits that may include:

• Health insurance
• 401(k) plan
• Wellness program
• Home computer lease program
• Broadband subsidy
• Additional employee benefits and programs

How to Apply

Ready to join our team? Email your resume to applicants@handelit.com and we’ll get back to you as soon as possible.