Handel Information Technologies has launched the new RiteTrack Elder Support Module, a configurable case management solution designed to help Tribal Elder Programs manage day-to-day services, case information, and reporting in one centralized system.

The new module provides an off-the-shelf starting point for common elder services workflows while allowing RiteTrack to be configured around each program’s terminology, processes, services, and reporting needs.

Tribal Elder Programs often manage a wide range of services and activities, from meals and transportation to caregiver support, referrals, in-home services, case management, and reporting. When that information is spread across spreadsheets, paper files, documents, shared drives, or other disconnected tools, staff may have to spend significant time compiling information and determining what services an elder or caregiver has received.

RiteTrack Elder Support is designed to bring that information together.

The module includes functionality for:

• Nutrition services, including congregate and home-delivered meal tracking, meal counts, delivery information, dietary restrictions, nutrition education, and nutrition counseling.
• Transportation, including ride and one-way trip tracking, pickup and destination information, appointment times, drivers, transportation calendars, and mobile access for recording transportation activity.
• Elder Support case management, including person and case records, associated caregivers, documents, notes, status history, and referrals.
• Caregiver Support case management, including associated elders, services, referrals, documents, notes, status history, and information needed for caregiver reporting.
• Elder Supportive Services, including information and access services, outreach, case management, homemaker services, personal care and home health aide services, chore services, visits, telephone contacts, and social events.
• Caregiver Support Services, including counseling, support groups, caregiver training, home modification and repair, homemaker and personal care services, and respite care.

A major focus of the new module is reporting. RiteTrack Elder Support is designed to generate the full Older Americans Act Title VI Program Performance Report (PPR), including Parts A/B and Part C. Program data maintained within RiteTrack can be combined with staff-entered narrative information required by portions of the report, helping programs organize the information needed for their reporting responsibilities. Some report fields may still require staff review or confirmation before export.

Additional operational and reporting tools include transportation calendars, meal delivery calendars organized by address, meal delivery approval and denial workflows, service lists for elders and caregivers, and supportive services statistics.

Beyond required reporting, centralizing this information can also give program staff and leadership a clearer view of who is being served, which services are being provided, and how often those services occur.

RiteTrack Elder Support is part of Handel Information Technologies’ RiteTrack case management platform and can be configured around the specific workflows, terminology, and reporting needs of individual Tribal programs. To learn more about the Elder Support Module, visit  https://www.handelit.com/tribalsoftware/elder-support-software/ or schedule a system demonstration at https://www.handelit.com/request-information/.