Tribal Government Services Archives | Handel IT

Ohkay Owingeh Selects RiteTrack to Improve Tribal Court Case Management

Tiffany Edmonds — Wed, 29 Apr 2026 15:06:18 +0000

Ohkay Owingeh Tribal Court has selected RiteTrack, developed by Handel Information Technologies, to modernize its court operations, transitioning from paper files and spreadsheets to a centralized, digital case management system.

Implementation Overview:

Previously relying on manual processes, Ohkay Owingeh Tribal Court managed case information through paper records and spreadsheets—creating challenges in maintaining consistency, accessing historical data, and supporting efficient court operations. Through this implementation, the court will transition to RiteTrack’s Tribal Court Module, providing a centralized system to manage cases, participants, and hearings.

As part of the transition, historical case data stored in spreadsheets will be imported into RiteTrack to preserve continuity and improve long-term accessibility.
Due to limited internal IT resources and challenges with third-party support, the court elected to utilize Handel’s hosted deployment option. RiteTrack will be deployed within Lunavi, a private and secure data center, eliminating the need for on-site server management while providing reliable, professionally managed infrastructure.

Implementation Objectives:

The implementation is focused on improving efficiency, data accessibility, and long-term sustainability of court operations. By moving to a centralized system, the court will establish a more consistent approach to managing case information while improving visibility into ongoing activity. Preserving historical data ensures continuity and supports more effective reporting moving forward. In addition, leveraging a hosted deployment reduces reliance on internal or contracted IT resources, allowing the court to maintain a secure and dependable system without the burden of managing infrastructure. Overall, the project is designed to support smoother day-to-day operations and provide a stronger operational foundation.

Key Features and Benefits:

Through RiteTrack, Ohkay Owingeh Tribal Court will gain access to tools designed specifically for Tribal court environments, including:

Centralized Case Management: Manage cases, parties, hearings, and documents within a single system
Automated Docketing & Tracking: Generate and maintain organized court schedules and case timelines
Fines and Fees Management: Track financial obligations—including court-imposed fines and fees—within standard system functionality
Comprehensive, Accurate Reporting: Generate reliable, real-time reports from centralized system data, ensuring complete visibility into case activity and supporting informed, confident decision-making.
Historical Data Covnersion: Import and retain legacy data from spreadsheets for ongoing access and reporting
Secure, Hosted Deployment: Eliminate server maintenance concerns with hosting in Handel’s private data center

By implementing RiteTrack, Ohkay Owingeh Tribal Court is taking a meaningful step toward strengthening data management and improving the efficiency of its court operations. The move to a hosted, centralized system provides a more sustainable and reliable foundation without the need to manage internal infrastructure.

With over 60 Tribal partners nationwide, Handel Information Technologies develops RiteTrack in collaboration with Tribal programs to align with real-world workflows and operational needs—helping courts manage information more effectively and support informed decision-making.

Discover how RiteTrack can strengthen your Tribal Court.

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RiteTrack Selected by St. Croix Chippewa Indians of Wisconsin to Manage License Plates and Vehicle Tracking

Tiffany Edmonds — Thu, 23 Apr 2026 18:42:52 +0000

The St. Croix Chippewa Indians of Wisconsin are strengthening their vehicle registration operations through the implementation of a customized RiteTrack License Plate Tracking System developed by Handel Information Technologies. After relying on a system that had not functioned as intended for several years and offered limited support or flexibility, the Tribe sought a reliable solution that could accurately manage vehicle registrations while adapting to their evolving operational needs.
With RiteTrack, the Tribe will have a secure, web-based system designed to centralize vehicle and owner information, automate administrative processes, and provide the flexibility needed to manage both standard and internal fleet registrations.

Implementation Overview:

The St. Croix Chippewa Indians of Wisconsin are implementing the RiteTrack License Plate Module to manage people, vehicles, registrations, and related documentation in a centralized system. The platform provides comprehensive person and vehicle management capabilities, allowing staff to track license plates, vehicle ownership, fees, and registration activity in one place.

The Tribe has also chosen to customize the system in order to track Tribal fleet vehicles, record department assignments as vehicles assignments change, and maintain maintenance logs such as oil changes and upcoming service needs. Because RiteTrack is web-based, authorized officers will also be able to access vehicle and registration information securely from laptops in the field, helping them quickly verify records when needed.

Implementation Objectives:

The Tribe’s primary objective in adopting RiteTrack is to establish a dependable and well-supported system for managing vehicle registrations and license plate records. By moving to a modern, web-based platform, staff will be able to maintain accurate records, streamline administrative processes, and ensure vehicle and registration information is consistently organized and accessible.

Another key goal was to create a centralized and organized system for managing vehicle registrations, ownership history, and departmental fleet assignments. By consolidating these processes into one secure system, staff can more easily maintain accurate records, generate reports, and ensure that vehicle and registration data is accessible when needed.

Finally, the Tribe wanted a solution that could extend beyond basic registration tracking to support broader vehicle management needs. Through customization within RiteTrack, the system will help staff monitor fleet assignments, track vehicle maintenance, and maintain detailed documentation on vehicle status—providing greater visibility and accountability across their vehicle management processes.

Key Features and Benefits:

Centralized Vehicle and Registration Records – Track license plates, vehicle details, ownership history, and registration information within one secure, web-based system.
Comprehensive Person Management – Maintain detailed person records including aliases, alerts, legal numbers, demographics, relationships, and Tribal affiliation.
Streamlined Registration and Fee Tracking – Easily manage registration fees and payments while generating invoices, receipts, and certificates of registration.
Fleet and Department Vehicle Tracking – Monitor vehicles assigned to Tribal departments, including changes in assignment over time.
Maintenance Log Management – Record maintenance activities such as oil changes and track when future service is due.
Actionable Reporting – Generate reports such as expiring licenses or registrations, complete vehicle inventories with customizable filters, and person histories of vehicle ownership.
Improved Documentation and Accountability – Maintain records explaining why vehicles are disabled or removed from the system.
Secure Field Access for Officers – Authorized officers can access vehicle and registration information from laptops in the field, supporting faster and more informed decision-making.

Handel is honored to support the St. Croix Chippewa Indians of Wisconsin as they implement a more reliable and flexible system for managing license plate registrations and vehicle records. With RiteTrack, the Tribe now has a platform designed to support their day-to-day operations while adapting to evolving needs. With over 60 Tribal partners nationwide, Handel continues to deliver purpose-built solutions that help Tribal programs streamline operations, maintain accurate records, and adapt systems to reflect their unique processes.

Discover how a customized RiteTrack solution can support your program’s unique processes.

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Upper Sioux Community Selects RiteTrack to Support Tribal Court Operations and Launch Court Information Portal

Tiffany Edmonds — Mon, 23 Mar 2026 16:58:54 +0000

Upper Sioux Community has selected RiteTrack, a customizable case management platform developed by Handel Information Technologies, to support the operations of its Tribal Court. By implementing RiteTrack’s Tribal Court and Portal Modules, the court will modernize how case information is managed, improve access to court information, and centralize records that have historically been maintained across multiple formats.

Implementation Overview

Upper Sioux Community will implement the RiteTrack Tribal Court Module to support the management and tracking of civil cases and traffic violations. While the court does not hear criminal cases, it does track charges related to traffic violations and manages associated fines, fees, restitution, and community service obligations for its civil cases.

The Tribe will also implement the RiteTrack Portal to provide both public and secure access to court information. Through the public portal, community members will be able to view the court’s public hearings calendar. A private portal, requiring login credentials, will allow registered users to view information related to their cases, including involved cases, charges or offenses, hearings, involved parties, case documents, fines and fees, restitution, and community service.

Implementation Objectives

Through the implementation of RiteTrack, Upper Sioux Community will establish a centralized system for managing and tracking Tribal Court case information. The system will allow the court to organize case records, charges, fines/fees, and related documentation within a single platform.

Another objective of the implementation is to provide structured access to court information through the RiteTrack Member Portal. By offering both public and secure portal access, the court will be able to share specific information such as the hearings calendar publicly while allowing authorized users to access information related to their individual cases.

Key Features and Benefits

Track civil cases and traffic violation charges in a centralized system
Manage financial obligations including fines, fees, restitution, and community service
Record and track hearings, involved parties, and related case documentation
Provide a public-facing portal for viewing the court’s hearings calendar
Offer secure, login-based portal access for authorized users to view case details

Handel is proud to partner with Upper Sioux Community as they implement RiteTrack to support their Tribal Court operations and expand access to court information through the RiteTrack Portal. With more than 60 Tribal partners across the country, Handel continues to support Tribal courts with systems designed to help track case activity, manage documentation, and provide structured access to court information.

Discover how RiteTrack can transform your tribal court operations.

START A CONVERSATION

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RiteTrack Selected by Wassamasaw Tribe of Varnertown Indians for Enrollment Management

Tiffany Edmonds — Thu, 05 Feb 2026 18:50:52 +0000

The Wassamasaw Tribe of Varnertown Indians has selected RiteTrack by Handel Information Technologies to support their Enrollment program, providing a secure, flexible, and affordable system designed to meet the Tribe’s unique operational needs.

Enrollment systems play a critical role in tribal governance, supporting accurate record-keeping, voting eligibility, communication, and long-term planning. By investing in a modern enrollment management platform, the Wassamasaw Tribe is strengthening its administrative infrastructure while exercising tribal sovereignty and preparing for long-term sustainability.

Implementation Overview

The Wassamasaw Tribe will implement RiteTrack’s Enrollment system to manage member records, track active and inactive status, and support reporting and communication needs. The Tribe chose RiteTrack’s hosted solution, eliminating the need for in-house IT resources while ensuring their data is securely managed in an enterprise-grade data center.

Protecting tribal data sovereignty was a key consideration in the Tribe’s decision. The hosted RiteTrack solution ensures enrollment data remains securely managed under the Tribe’s control, with clearly defined governance over access, use, and reporting.

The implementation will begin with Enrollment functionality, with plans to add the RiteTrack Portal at a later phase, allowing for expanded access and engagement as the program evolves.

Implementation Objectives

Throughout the evaluation process, the Tribe worked closely with Handel to identify a solution that balanced functionality, affordability, and long-term sustainability. After reviewing available options, the Tribe determined that RiteTrack best aligned with both their operational requirements and budget.

The implementation is intended to establish a centralized Enrollment system that supports accurate record-keeping, clearly differentiates active and inactive members for voting eligibility reporting, and enables targeted communication with specific groups, including clans and other member categories. The system will also support internal governance processes by improving documentation for enrollment decisions, verifying voting eligibility, and producing accurate reports to support tribal elections, leadership processes, and compliance requirements. Additionally, RiteTrack will empower staff to report on Enrollment data using Excel exports, reducing reliance on technical support while improving day-to-day efficiency.

Key Features and Benefits

Hosted Deployment – A secure, fully hosted environment that removes the need for internal IT infrastructure while ensuring data protection and reliability

Flexible Reporting – Built-in reporting with Excel export functionality, empowering staff to analyze and report on their data independently

Member Status Tracking – Clear distinction between active and inactive members, supporting accurate voting eligibility and compliance reporting

Customized Clan and Affiliation Tracking – The ability to group members by clan or tribal affiliation for reporting and targeted outreach

Scalable Design – A system that can grow over time, including future expansion through the RiteTrack Portal

Looking Ahead

Future phases of implementation will include the RiteTrack Citizen’s Portal, creating opportunities for expanded member engagement, secure information sharing, and streamlined communication between the Tribe and its citizens.

About the Wassamasaw Tribe of Varnertown Indians

The Wassamasaw Tribe of Varnertown Indians is a state-recognized Native American tribe in South Carolina with deep historical roots in the Lowcountry. The Tribe is committed to preserving its cultural heritage, strengthening governance, and supporting the well-being of its citizens through education, cultural programming, and responsible administration.

Handel is honored to support the Wassamasaw Tribe of Varnertown Indians as they strengthen their Enrollment operations with a system designed around their needs. With over 60 Tribal partners nationwide, Handel remains committed to delivering reliable, purpose-built software solutions that respect Tribal sovereignty, support program goals, and provide long-term value.

Discover how RiteTrack can transform your enrollment department.

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White Earth Nation’s WE CARE Model

Tiffany Edmonds — Mon, 15 Dec 2025 19:58:49 +0000

Background

Handel Information Technologies proudly collaborated with the White Earth Nation to implement their White Earth Coordination, Assessment, Resource, and Education (WE CARE) case management model.

White Earth contracted Handel IT in January 2012 to implement RiteTrack for their Enrollment, Indian Child Welfare, Behavioral Health, Employment and Training, and TANF programs. The case management software system went live after a 6-month implementation and it was quickly uncovered that RiteTrack could enable better communication of referrals between departments. In addition, it streamlined interdepartmental collaboration on services being provided. The White Earth Nation WE CARE model was then created and White Earth Nation worked with Handel to have RiteTrack facilitate and streamline the data management and reporting for the program.

Challenge

Through communication outreach, White Earth Nation discovered that members were unaware of many available programs and services. When members accessed services, they were often confused or overwhelmed by the lack of collaboration between programs. To address this issue the White Earth Nation Program Directors met to develop the WE CARE model. As many programs were already using RiteTrack, it was further customized to facilitate the WE CARE process–including the Universal Intake Form and WE CARE Plan.

One barrier to easily accessing services was the service application process itself. Members found that they had to go to each programs office and complete intake forms and other documents that were very similar from program to program. One of the educational assessments administered by White Earth Nation was a part of five different program intakes at five different offices.

Solution

To streamline intake and access to services, White Earth Nation created the WE CARE Universal Intake Form. The Universal Intake Form compiles questions from multiple programs to determine if the member could benefit from any offered services. Based on the responses to the intake form, RiteTrack automatically sends out referral notifications to the identified program(s). These program(s) then contact the member and inquire as to whether they would be interested in their recommended services at this time. The member can access or reject, but are offered either way. Those programs the client wishes to work with are then notified via RiteTrack. Then each program can proceed to schedule a meeting with the member to discuss their goals and how to best achieve them. RiteTrack also can send reminders and notifications to staff and clients in-system or via email to ensure critical processes are followed and milestones achieved.

White Earth Nation’s WE CARE Program Model

Another unique aspect of the WE CARE model is the WE CARE Plan. The Plan is developed with the client to identify actionable steps, strategies, and staff assistance for each need and goal. Executing the Plan is a collaborative effort between the client and the programs providing assistance. The Plan is a living document that will change depending on the client’s life situation and/or needs. The goal of the Plan is to focus on the highest priority needs at any given time. The client and all involved staff sign the WE CARE Plan and accept the responsibilities defined in the Plan. The documents executed and saved in RiteTrack define the responsibilities and confidentiality of the client information within the WE CARE Team.

Outcomes

As a result of implementing the WE CARE Program, White Earth Nation is able to minimize access barriers and increase usage of their services. Communication and coordination between different departments have led to more members reporting that services they received were a success for them. Reporting capabilities customized in RiteTrack for White Earth Nation compile data for staff to evaluate program service.

RiteTrack is the glue that manages all the moving pieces of the WE CARE model for White Earth Nation and streamlines its processes. The Universal Intake is completed in RiteTrack, then the system sends referral messages to the appropriate programs. The WE CARE Plan is defined and revised in RiteTrack then is shared with all the programs providing services to the client. RiteTrack enforces security ensuring that information that should be confidential to other programs is not accessible. Finally, reporting in RiteTrack allows the White Earth Nation to analyze service utilization and efficacy. That data is used to inform better outcomes in their program and justify increased internal and external funding for the program.

RiteTrack empowers Tribes to build client-centered models like White Earth Nation’s WE CARE program—breaking down barriers, streamlining collaboration, and strengthening reporting. If your Tribe or agency is ready to create a system that truly supports your members, we’d love to start the conversation.

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Aleut Community of St. Paul Island Adopts RiteTrack for Modern, Supported Enrollment Management

Tiffany Edmonds — Mon, 01 Dec 2025 20:26:58 +0000

Implementation Overview:

The Aleut Community of St. Paul Island has selected RiteTrack to support its Enrollment Department with a dependable, modern system designed to improve long-term data management. The new solution replaces a previous enrollment platform that became difficult to maintain due to limited support, leading the Tribe to explore a system that could better meet their support needs.

Implementation Objectives:

The Tribe set out to find a system backed by consistent customer support and ongoing development. By transitioning to RiteTrack, the Enrollment Department will gain a stable, user-friendly tool for managing records, ensuring accuracy, and maintaining continuity in daily operations.

Key Features and Benefits:

Dedicated Enrollment Management: The RiteTrack Enrollment Module centralizes all member information in one secure location, making it easier for staff to update, track, and maintain accurate records.

Reliable Vendor Partnership: With access to responsive support and system customization, the Tribe can rely on RiteTrack as a solution built for long-term use.

Rapid Go-Live Timeline: The Tribe plans to launch the system quickly, and RiteTrack’s off-the-shelf functionality and implementation approach will help them achieve that goal efficiently.

Handel is proud to partner with the Aleut Community of St. Paul Island as they transition to a more dependable Enrollment system. This partnership supports the Tribe’s effort to establish a dependable system that helps staff manage enrollment operations more efficiently. With longstanding experience supporting Tribal enrollment programs, Handel remains committed to delivering reliable solutions that meet each Tribe’s operational needs.

Discover how RiteTrack strengthens Tribal enrollment programs.

EXPLORE RITETRACK FOR ENROLLMENT

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Chitimacha Tribe of Louisiana Selects RiteTrack for Member Services Modernization

Tiffany Edmonds — Tue, 11 Nov 2025 14:07:12 +0000

The Chitimacha Tribe of Louisiana has chosen RiteTrack to enhance its Member Services operations. The implementation includes the Enrollment and Financial Services modules along with the RiteTrack Client Portal, creating a unified system to manage member information and deliver services efficiently.

Implementation Overview:

The Tribe is implementing RiteTrack to replace its outdated legacy system and create a modern, integrated platform for Member Services. This implementation will help define and streamline processes, ensuring the new system evolves alongside the Tribe’s unique needs and priorities.

Implementation Objectives:

By transitioning from its outdated legacy system, the Tribe aims to streamline operations, improve access to information, and strengthen long-term program management. The new system will reduce manual work, enhance reporting capabilities, and provide a sustainable foundation for future growth.

Key Features and Benefits:

Member Portal: The new RiteTrack Portal will empower tribal members with secure, online access to services and information. Members can conveniently view and update details, submit requests, and track benefits from anywhere–improving communication and transparency between the Tribe and its members. The Portal also reduces staff workload by automating requests and centralizing data, allowing staff to focus more on service delivery and less on manual data entry.

Financial Services Integration: RiteTrack will integrate with Sage Intacct to streamline financial processes and document generation. Implementation is planned to align with the start of a new tax cycle, allowing the Tribe to begin with fresh financial data and ensuring a clean, accurate transition into the new system.

Centralized Management: The Enrollment and Financial Services modules will bring all member information, benefits, and services into one cohesive system, eliminating data silos and improving efficiency.

Future-Ready Platform: RiteTrack provides a sustainable, adaptable solution that can evolve with the Tribe’s needs and growth, supporting long-term success.

Handel is proud to partner with the Chitimacha Tribe of Louisiana as they take this important step toward modernizing Member Services. This collaboration reflects a shared commitment to efficiency, accessibility, and community impact. By implementing RiteTrack, the Tribe is investing in technology that will strengthen service delivery and support members for years to come.

Learn more about how RiteTrack helps Tribes.

EXPLORE SOLUTIONS

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Handel IT at TribalNet: A Growing Tradition of Technology and Music

Tiffany Edmonds — Mon, 20 Oct 2025 20:01:23 +0000

For more than 15 years, Handel Information Technologies has been a proud participant, sponsor, and speaker at TribalNet. This annual gathering has become one of the most important events in tribal technology, bringing together leaders, innovators, and community members from across Indian Country.

For us, TribalNet has always been more than a conference. It’s a place where we share ideas, introduce new technology, and strengthen relationships. It’s also where Jamapalooza, our music tradition, was born. Together, these two sides of our story — technology and music — capture what makes TribalNet so meaningful to us.

TribalNet Highlights and Innovations

Over the years, TribalNet has been a place for us to connect, share, and learn alongside some of the brightest minds in tribal technology.

We’ve had the opportunity to lead workshops and participate in panels, covering topics like turning tribal data into actionable insights or helping tribes use citizen portals to better serve their communities. In 2024, we were excited to introduce the RiteTrack Client Portal, making it easier than ever for tribal members to access services online (you can catch the recap here). In earlier years, enhancements to the Tribal Court module and the next-generation RiteTrack software helped programs streamline their operations and improve outcomes for clients.

Most recently, we had a great time engaging with attendees on the tradeshow floor, sharing updates, and participating in discussions about the growing importance of online portals for tribes. It was inspiring to see so many programs looking for new ways to connect and serve their citizens through technology.

https://tribalhub.com/

2025 TribalNet, The Handel Team with Mike Day (left), TribalHub Founder & Executive Officer.

Of course, TribalNet is more than just sessions and software. It’s where we meet tribal leaders, IT experts, and program administrators, exchanging ideas that spark better solutions and lasting partnerships. And even after the conference ends, we continue the conversation through webinars, guides, and resources to help tribes make the most of what they learned.

Jamapalooza – A TribalNet Tradition

2013 – St. Paul, MN
Our first Jamapalooza! Just five musicians and about 30 attendees gathered for a casual jam session. It planted the seed for what would become a conference tradition.

2014 – Las Vegas, NV
The following year, participation doubled — 10 musicians and about 50 attendees. It was clear Jamapalooza was catching on.

2016 – San Diego, CA
By 2016, Jamapalooza had grown to 25 musicians and around 100 attendees — a big number for a 400-person conference.

2018 – Las Vegas, NV (Hard Rock Hotel)
After a brief pause in 2017, Jamapalooza returned bigger than ever. Surrounded by vintage instruments and rock memorabilia, over 20 musicians rotated on and off stage. An audience member even asked if we could play their wedding — a Jamapalooza first!

2019 – Nashville, TN
In Music City, we embraced the local vibe with country-flavored covers of Johnny Cash’s Ring of Fire and Buck Owens’ Act Naturally.

2021 – Grapevine, TX
After the pandemic hiatus, Jamapalooza came back strong. Playing live together again reminded us of the irreplaceable joy of in-person connection.

2024 – Las Vegas, NV (25th Anniversary)
Jamapalooza celebrated its 9th year at TribalNet’s 25th Anniversary Conference. The energy and talent made it one of the most memorable sessions yet.

2025 – Reno, NV (10th Annual)
This milestone year brought our biggest crowd ever. The 10th Annual Jamapalooza featured incredible performances, new faces, and returning regulars — all coming together to celebrate connection, creativity, and community.

Looking Ahead

Each year, TribalNet reminds us why we love being part of this community. The event blends the best of what we value — innovation, collaboration, and a shared commitment to helping tribal programs thrive through technology.

We look forward to continuing the conversations that start at TribalNet — exploring new ideas, sharing best practices, and developing solutions that make a real difference for the programs and people we serve.

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Burns Paiute Tribe Selects RiteTrack to Support Wraparound Services

Tiffany Edmonds — Mon, 20 Oct 2025 19:46:59 +0000

Handel Information Technologies is honored to announce its partnership with the Burns Paiute Tribe to implement RiteTrack as a modern, centralized case management system. With this transition, the Tribe is laying the foundation for a true wraparound approach, enhancing collaboration across programs, strengthening reporting capabilities, and expanding services through the inclusion of a Client Portal.

Implementation Overview:

The Burns Paiute Tribe is committed to supporting the health and well-being of its members through a wide range of programs and services. The Tribe is launching RiteTrack with the Indian Child Welfare (ICW), Domestic Violence and Victim Advocacy (DVVA), Financial Services, and Treatment Services modules, alongside the RiteTrack Client Portal that improves accessibility and communication for Tribal members interested in and utilizing these programs and services.

RiteTrack will also be customized to accommodate additional programs, including probation and parole, wraparound care, and other services—ensuring the system evolves to meet the Tribe’s long-term vision for integrated, community-focused support.

Implementation Objectives:

The Burns Paiute Tribe sought a solution that could streamline processes, improve efficiency, and deliver strong reporting functionality. During the selection process, staff were particularly impressed with RiteTrack’s ability to generate accurate reports and track DVVA statistics—features that will help strengthen advocacy, funding support, and compliance.

Equally important, the Tribe recognized that RiteTrack’s ability to integrate modules advances their program goals by centralizing data, improving collaboration between departments, and reducing the silos that can limit effectiveness. Staff described RiteTrack as “exactly what they have been searching for” in a system to serve their community.

Burns Paiute Tribe

Key Features and Benefits:

Centralized case management improves coordination across programs.
Robust reporting tools deliver accurate, timely data for compliance, advocacy, and decision-making.
DVVA statistics tracking strengthens services for survivors and supports program evaluation.
Financial and treatment services modules streamline workflows and improve accountability.
Client Portal enhances accessibility, engagement, and service delivery for Tribal members.
Customizable design ensures the system grows with the Tribe’s evolving wraparound vision.

Handel is proud to partner with the Burns Paiute Tribe on this important step toward integrated services and stronger outcomes. With over 60 Tribal partners nationwide, Handel remains committed to delivering purpose-built software solutions that empower Tribal programs and strengthen communities.

See How RiteTrack Can Support Your Wraparound Program

EXPLORE TRIBAL SOLUTIONS

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From Budgets to Benefits: A Better Way to Manage Financial Assistance

Casey Bader — Wed, 24 Sep 2025 15:03:46 +0000

The Financial Services module in RiteTrack offers a powerful solution for tracking direct financial assistance across multiple departments. It provides a comprehensive, real-time view of how funds are used—from the account and budget down to the individual member. Its intuitive interface simplifies and streamlines the entire claims process.

Accounts, Budget, and Grants

Accounts can be configured to represent specific budgets or grants used to fund member assistance. Funds can be added at any time, and claims automatically deduct money, providing a real-time look at remaining balances. You can even fund multiple services from a single account, enabling accurate reporting on how funds are distributed.

The Claim Status History Report allows users to drill down into specific services and statuses over a date range.

Claims Processing

Financial services are provided directly to members in the form of monetary assistance. You can easily manage eligibility dates and define personal budgets that determine how much money a member can access and how they can access it. For example, you could set a personal budget to allow for a “$1,000 per year” utility assistance benefit with unlimited claims, while also providing a “$5,000 lifetime” burial assistance benefit accessible through a single claim. RiteTrack’s built-in business intelligence ensures that claims exceeding the benefit amount or claim limit cannot be processed.

RiteTrack does not allow processing of claims if the member is over the amount or number of claims in the personal budget.

Member Records

On the member record, you’ll find a complete history of their eligibility, along with past and current claims. A claim’s Status History tracks every step, from the initial request to final approval or denial. You can also generate detailed reports at the member, financial service, and account levels to get a full picture of all claim activity.

The Mass Approval tool allows staff to select claims by type and status and take action on multiple claims at once.

Correct Inaccuracies and Enable Member Access

Tribes importing data from legacy systems often discover significant inaccuracies, including mismanaged funds, duplicate services, and incorrect eligibility calculations. RiteTrack identifies and corrects these issues while ensuring accurate claims processing moving forward. With the Client Portal, members can now view the services for which they are eligible and check the status of both current and past claims. This access promotes transparency and reduces the time program staff spend responding to claim inquiries.

The Client Portal provides members with access to their service eligibility and utilization information.

Limit Enforcement, Real-Time Data

The Financial Services module offers the flexibility to track any type of financial assistance, meeting the needs of multiple departments. It is simple to use yet powerful enough to manage numerous budgets and grants with ease. When integrated with the RiteTrack Member Portal, members gain secure access to the services they qualify for, along with real-time updates as claims are processed. If your Tribe faces challenges enforcing assistance limits or accurately monitoring how funds are distributed across programs, RiteTrack may be the right solution for you.

EXPLORE THE FINACIAL SERVICES MODULE

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